See it · Fix it · Grow

Stop letting recurring issues quietly cost you revenue.

Catch problems early. Fix them once. Keep guests coming back.

Razberry helps owner-led/ops-led restaurant groups turn guest, staff, review, delivery and operational signals into visible, owned and resolved issues across locations.

Built for restaurant brands operating multiple venues, looking to deliver a consistently excellent guest experience across locations.

Carbonara · Vitosha 14

Malina working

Dish rating · running4.6− 0.7

Guest feedback

scanning reviews…

Carbonara came out cold

Lovely service from Maria

Pasta wasn’t hot enough tonight

Great wine list, well chosen

Cosy spot — we’ll be back

Pasta was lukewarm by the table

Generous portions for the price

Booked easily online

Carbonara came out cold

Lovely service from Maria

Pasta wasn’t hot enough tonight

Great wine list, well chosen

Cosy spot — we’ll be back

Pasta was lukewarm by the table

Generous portions for the price

Booked easily online

Carbonara came out cold

Pasta wasn’t hot enough

Lukewarm by the table

Traced to a change - the new induction range, installed Tuesday. Its dial runs hotter, then drops fast off the burner.

reviews.search · temperatureweb.search · induction heat curve

Drafting a plan…

Draft new line guidancePasta station heat 9 → 7 on the new range

Reply to the 3 guestsAppease · invite back this week

Flag the kitchenRe-check plate temp on the pass

Schedule a re-checkDish rating · in 7 days

Trusted by operators

Used by restaurant operators representing 130+ locations in current markets.

The problem

Restaurants are full of signals. Most teams still act too late.

A repeated service issue becomes a bad review. A bad review costs you bookings. Inconsistent execution erodes loyalty, and unresolved frustration drives good staff out. In a low-margin business, every repeat mistake costs more than it looks.

Razberry gives you the visibility and follow-through to catch issues early, act fast, and keep every location improving.

capture every signalReviews, surveys, QR feedback, staff notes, delivery - one stream Malina watches.

What you get

Small problems become big costs - faster than you think.

01Reduce repeat mistakes

Fix problems before they reach your reviews.

Slow service, cold dishes, bad handoffs - Razberry surfaces recurring issues while they're still small and cheap to fix, not after they've cost you guests.

02Protect ratings and demand

Keep small problems from costing you guests.

The operational issues behind bad reviews are the ones that quietly shrink demand. Razberry catches them before they spread across your locations.

5%+of revenue moves with a one-star rating change

Source: Michael Luca, Harvard Business Review

03Ratings move bookings

Fill more tables by boosting guest endorsement.

A rating just half a star higher is proven to result in higher customer flow and table occupancy rates at peak dining times.

30%+higher rate of selling out at peak serving hour

Source: Anderson & Magruder, The Economic Journal

04Reduce waste, remakes, refunds, and comps

Cut the waste that quietly eats your profit.

Remakes, refunds, comps, slow handoffs, avoidable bad reviews - every repeat mistake leaks money. Razberry helps you find it and stop it.

05Keep teams aligned on what needs fixing

Give teams a way to fix what frustrates them.

Staff see problems first. Razberry lets them flag an issue, hand it to an owner, and watch it get fixed - instead of watching the same things repeat.

06Make every location run to the same standard

Make every venue run like your best one.

See what's open, overdue, resolved, and repeating across the group. Teams get clarity, HQ gets visibility, and your standards hold everywhere.

How Razberry improves restaurant performance

Razberry helps you protect and grow revenue by building a guest-centric operational excellence system.

Every issue follows the same path: capture signals, detect recurrence, assign ownership, track closure, improve.

Signals

Everything your guests and team are telling you - in one place.

Guest feedbackReviewsSurveysDelivery commentsStaff reports

Patterns

What's repeating, what's getting worse, what's quietly costing you.

Repeating issuesGetting worseHits ratingsLoyalty riskMargin leak

Actions

Findings become clear next steps - each with an owner.

RepliesTasksKitchen flagsStaff follow-upsManager priorities

Follow-up

See what's done, what's still open, and whether it improved.

DoneStill openImproved?

Results

Fewer repeat mistakes. More guests coming back. More revenue.

−42%repeat complaints

4.1 → 4.6service rating

2 dishesreworked & recovered

It compounds

The more you use it, the smarter it gets.

The longer Razberry runs, the better it understands your guests, your dishes, your venues, and your standards - so the same issues are less likely to repeat.

Weeks inIt learns
your guests

Months inIt learns
your operation

Over timeIt learns
your standards

Why Razberry now

Every step you take to listen and act compounds into revenue.

Switch the levers on and watch the gap between operating blind and operating on Razberry open up - the lifts stack, and each one only works because the last is in place.

Interactive- turn on the levers below to build the curve yourself

Revenue potential vs operating blind+0.0%range +0–0% · est. annual

You're operating blindYour best guests are quietly slipping away - and they don't leave a review. They just stop rebooking, and you never see it coming.

Try it - switch on a lever to see your revenue potential grow

Illustrative model based on external research and selected assumptions; not a guaranteed outcome.

The evidence behind every lever

this isn't about reputation - it's the economics of coming back

7% → 50%% guests → % of order volumeYour regulars are worth far more than their headcount.Toast + Resy · 2026 Regulars Report

23%more profitableHappy, engaged staff run better venues.Gallup · Q12 meta-analysis

62.3%of repeat visit intentService gaps decide whether guests come back.2025 service-gap & recovery study

95%of upset guests returnAct fast, then follow up - and the guest comes back.TARP · service recovery

25–95%more profitRetention compounds straight into margin.Bain · Reichheld

The platform, end to end

Everything a multi-venue group needs to listen, operate, and improve.

Unified Feedback Hub

Every guest signal - reviews, surveys, delivery feedback, and internal notes - in one searchable stream, so nothing stays buried across platforms.

Feedback Portal

QR/NFC and delivery-friendly portal for private feedback, public review routing, surveys, promos, and contact capture.

Custom Surveys

Targeted questions around food, service, pricing, delivery, menu items, staff, and location experience.

Item & Staff Intelligence

Understand which dishes, shifts, employees, and locations are driving guest experience - so fixes are specific, not generic.

Malina - Your Agent

Malina detects patterns, explains why they matter and drafts recommended actions. Your team controls what is approved, assigned, sent or changed.

Coming soon

Signals Suite

Let staff and managers submit operational signals from the floor before issues become repeated complaints.

Companion App & Tasks

Turn findings into owned work your team can close - assign owners, track status, add notes, from desktop or mobile.

Role-Based Access

Manage teams, locations, permissions, and visibility from one account built for multi-location groups.

The 30-day sprint

Find what's quietly costing you - in 30 days.

Put Razberry to work across your locations. Low-risk, fast to start - and you keep every finding.