Trusted by leading hospitality brands
Join the growing community of restaurants and hotels using Razberry
Meet Razberry
Here's how Razberry helps you delight your customers and outperform your competitors, every day.
Want to tell us about your business and see how Razberry can help you? Contact us and we'll help you get started.
How we help guest-centric brands grow
Razberry is a unique end-to-end system that helps you gather, understand, prioritize, and act on customer feedback. With it, you can:
- ⭐
Capture Every Customer Interaction
Unify feedback from Google, TripAdvisor, Booking.com, and internal sources into a single, searchable library. With 81% of customers reading reviews before deciding, ensure you're actively engaging across all platforms.
- 🧠
Understand What Feedback Really Means
Go beyond keywords with emotional intelligence. Our AI analyzes context, intent, and emotional tone to uncover what customers truly care about, not just what they say.
- 💰
Unlock Significant Revenue Growth
Businesses effectively promoting and integrating customer feedback see up to 20% more new customers and can command up to 30% price premium - translating to potential revenue gains of up to 35%.
- 👀
Track Competitors in Real Time
Continuously monitor competitor feedback to identify weaknesses, gaps, and shifting perceptions. Spot opportunities to outperform others and capture new customers before they even realize they're looking.
- ⚡
Respond Instantly and Personally
Meet the 53% of consumers who expect responses to negative reviews. Generate fully personalized responses in the original language and preferred tone, turning potential detractors into advocates.
- 🎯
Plan Smarter Marketing Campaigns
Stop wasting 21% of your digital marketing budget on poor messaging. Connect customer feedback with behavior patterns to craft campaigns that resonate deeply and drive higher engagement.
Built for hospitality leaders who care
Whether you're running a single restaurant or managing an international hotel chain, Razberry helps you stay connected to what matters most - your customers' experience.
Stop guessing what your customers think. Start knowing, understanding, and acting on their feedback in real time.
Razberry in action
Razberry is platform designed to help hospitality business owners, managers and marketers. It provides a simple, intuitive, conversational interface powered by sophisticated analytics and insights.
Everything everywhere all at once
Capture Every Customer Interaction
We help you collect all your public conversations that happen on Google, Tripadvisor, Booking, etc, and also help you deploy robust internal feedback pipelines via our customer portal and embeddable feedback widgets. Have your own? Pipe them to our analytics engine via API.
Customer feedback explained
Learn from Customer Stories
Our analytics engine understands your customers' experiences and tells you what you need to know - what delights or bothers them, where your competitors are strong or weak, and how experiences evolve over time. Once you know this, use it to create powerful product, operations and marketing strategies.
Conversational Analytics
Your Questions - Answered
Interact with Razberry's AI powered assistants to get answers to your questions, get insights on your customers, and get recommendations on what to do next. Run deep research over your reviews or the web, using the full context of your brand and business.
Precise performance tracking
Achieve Intelligent Goals
Our analytics and KPIs are built with enterprise-grade precision, and are designed to help you granularly track your performance. We support extensive automated feedback tracking and tagging, including by menu item, staff member, and more.
Customer conversation assistant
Engage Customers at Scale
Every customer interaction is an opportunity to build a personal connection and loyalty. Our AI powered response assistant helps you get the conversation started by drafting a personalized response that takes your input and the context of the conversation into account.
Simple no-tricks pricing
Whoever you are, we have a plan for you.
Echo
Save 8% with an annual plan
€29.99 / asset/month
Perfect for businesses looking to understand customer feedback and gain clarity on what matters most.
- Unified review collection from multiple platforms
- Track up to 3 competitive assets (add more for EUR 4.99/month each)
- Easy-to-digest analytics
- Drivers of customer satisfaction
- Performance tracking and analytics
- Competitive strengths and weaknesses
- AI-powered personalized responses to reviews
Ignite - Coming Soon
Save 8% with an annual plan
€49.99 / asset/month
Perfect for businesses ready to act on insights and engage customers meaningfully with AI-powered content.
- All Echo features
- 10x more content generation quota
- Adaptive social wall content for your website
- On-trend personalized social media content generation
- Targeted ad copy generation
- AI-powered content for your website
- Priority support
Frequently asked questions
Can't find the answer you're looking for? Please chat to our friendly team.